
from Microsoft – TechCrunch https://techcrunch.com/2017/07/31/snap-fights-terrorism/?ncid=rss
Glibness is a disease that's particularly virulent in Silicon Valley, politics, entertainment and the executive suite. Someone has an insight (or gets lucky) and then amasses power. Surrounded by more than they're willing to understand, they substitute the glib statement, the smirk, the cutting remark. They turn everything into a status-fueled professional wrestling match.
It's usually done out of fear, and, ironically, the fear-induced glib approach merely makes things worse, creating even more fear.
The alternative is to know what you're talking about.
To have done the reading. [I've seen this problem in boardrooms, examination rooms and classrooms across the planet].
To be able to hold conflicting ideas in your head as you consider options.
To know and respect the people who have earned a place at the table of ideas.
To have energetic engagements with people who are more experienced, wiser and more connected than you are.
To admit that you were wrong, because you didn't know what you know now, and then to chart a new path.
To ignore sunk costs when making new decisions.
The fans of professional wrestling (in all its forms) are entertained by the glib, because it releases them from the obligation to understand metaphor, to look more deeply, to engage with a logical argument.
Everyone else would rather work with people who know what they're talking about, who respect those they work with and most of all, who seek useful outcomes, not just the comfort of a short-term win.
It's easy to fall in love with the GPS version of the universe.
There, just ahead, after that curve. Drive a little further, your destination is almost here.
Done. You've arrived.
Of course, that's not how it works. Not our careers, not our relationships, not our lives.
You've always arrived. You've never arrived.
Wherever you go, there you are. You're never going to arrive because you're already there.
There's no division between the painful going and the joyous arriving. If we let it, the going can be the joyful part.
It turns out that arrival isn't the point, it can't be, because we spend all our time on the journey.
The alternative is, "My side is wrong this time, but we can learn a lot, fix it, and do it better next time."
Which path gets us (however you want to define 'us') closer to what we seek?
Which leads to better standards, desired outcomes and work we're proud of?
Which leads to leaders we can eagerly follow?
Tribal identity is an emotional reaction to a complicated world. But when tribal identity aligns itself with a downward spiral of selfish, poorly considered actions, it leads to suffering, not connection.
Not us vs. them. Sooner or later, it's us.
We can do better. Let's do better.
It means "eye-like" as in the spot on a stingray that makes it appear to be looking at you.
As far as I know, there are no words for nose-like or even ear-like.
We're hardwired to be aware of eyes. We want to be seen, we're afraid to be seen, we need to be seen.
The very best way to engage with your customers is for your organization to develop some more eyes. And the empathy to use them. Not to spy on us, but to see us, understand us and treat us the way we want to be treated—like people.