Wednesday, September 30, 2020

The new Google TV brings streaming apps, live TV and search into a single interface

Not to be confused with the smart TV platform of the same name (2010-2014, RIP) or the Android TV platform it’s built on top of, Google has just taken the wraps off the new Google TV. The name refers to the interface for the new, aptly titled Chromecast with Google TV, combining streaming services, live TV (via YouTube TV) and various other Google offerings into a single, streamlined UI.

In that sense, the new Google TV is similar to offerings from Apple and Amazon, serving as a kind of one-stop-shop to replace cable TV outright. It works with most of the top streaming offerings, including Disney+, france.tv, HBO Max, Netflix, Rakuten Viki and, of course, YouTube, with NBC’s Peacock coming soon.

Live TV is accessible for those who have a YouTube TV membership in the States. The (admittedly pricey at $65 a month) service brings access to 85 live stations, including the networks, CNN, ESPN and Nickelodeon, available via a Live tab. The company will also be adding additional live TV provider integration down the road.

The real secret sauce here, however, seems to be the underlying search smarts that serve as the foundation for so much of what Google does. Here’s the company discussing the new feature in a blog post:

To build this, we studied the different ways people discover media—from searching for a specific title to browsing by genre—and created an experience that helps you and what to watch. We also made improvements to Google’s Knowledge Graph, which is pa of how we beer understand and organize your media into topics and genres, from movies about space travel to reality shows about cooking. You’ll also see titles that are trending on Google Search, so you can always and something timely and relevant.

Image Credits: Google

Users can search for specific recommendations via voice. They can also use Assistant to get the weather, sports scores and view their security cams via compatible products like Nest straight from the TV set. The fact that the system is built on top of Android TV means that Google TV is compatible with some 6,500 apps at launch, with support for the company’s own streaming gaming offering, Stadia, coming in the first half of next year. When not in use, Ambient mode will display a slideshow of Google Photos.

Google TV is available for  Chromecast with Google TV, which launches today at $50. Users can also access it as part of the new Google TV app — an update to Google Play Movies & TV for Android, which also arrives today.



from Amazon – TechCrunch https://techcrunch.com/2020/09/30/the-new-google-tv-brings-streaming-apps-live-tv-and-search-into-a-single-interface/

Following Apple’s Sidecar launch, Astropad announces Luna Display for Windows

In June, Luna Display creator Astropad wrote a blog post titled, “Why Getting Sherlocked by Apple Was a Blessing in Disguise.” It arrived on the one-year anniversary of Apple’s launch of Sidecar for macOS, which let Mac owners use an iPad as a second display — thus making Luna’s functionality redundant.

The rose-colored post detailed how the company planned to pivot by diversifying its portfolio — in the case of Luna, that specifically meant launching a Windows version. “Later this summer, we’ll open up Astropad Studio for a free public beta on Windows,” the company wrote. “Not long after, we’ll be launching a Kickstarter campaign for an HDMI version of Luna Display.”

Today the company launched a Kickstarter for its Windows version, two years after launching the original Mac dongle on the crowdfunding platform. Delivery is set for May 2021. Early-bird supporters can get on-board with the device for as low as $49 (down from a retail price of $80).

Image Credits: Astropad

The dongle turns an iPad into a second display for a Windows PC, either wirelessly or tethered. The model comes in either USB-C of HDMI models, depending on the ports available on your machine. The second tablet can be used as a touchscreen for the extended monitor, which should work well with Windows 10, given how much Microsoft has tailored it to a touch experience.

I was a fan of the original Luna for Mac — though, like many, had less interest in the product as soon as Apple announced native support for Sidecar. Following the launch of Windows support, owners of the original Mac version will be able to use their existing device with PCs, as well. The device will work for Mac to iPad, Windows to iPad, Mac to Mac (with one laptop serving as a second screen) and a “headless mode,” with uses the iPad as a display for the Mac Mini and Mac Pro.



from Microsoft – TechCrunch https://techcrunch.com/2020/09/30/following-apples-sidecar-launch-astropad-announces-luna-display-for-windows/

Dfinity’s valuation soars to $9.5Bn after revealing its governance system and token economics

We’ve been tracking one of the few genuinely interesting stories to come out of the blockchain world, ever since Dfinity raised $102M from Andreessen Horowitz and Polychain Capital for a decentralised ‘Internet Computer’ to rival AWS in August last year. It later revealed more this past January, and has dince then started to open up to developers.

But today it unveils it’s governance system and token economics. This will mean the market knows for first time how it will allow a mathematical calculation of valuations, based on token supply and futures price.

The effect of this is that the company is now valued at a notional $9.5bn, and as such would make it a top five cryptocurrency. The last valuation was $2bn, based on a $105mn round led by Andreessen and Polychain in August 2018.

Today it launches the “Network Nervous System (NNS)”, an open algorithmic governance system that controls Dfinitiy’s “Internet Computer” and acts as its brain.

Dubbed the Sodium network, this reveals the novel algorithmic governance and the token economics needed to build ‘decentralized finance’ (DeFi) and dapps, open internet services, and pan-industry enterprise systems. Sodium is the last milestone before the public launch of the Internet Computer later this year, when it will be spun out as part of the public internet.
 
Dominic Williams, founder and chief scientist of the Dfinity Foundation commented in a statement: “The NNS now means the Internet Computer is feature complete. It represents a seminal moment in the history of the internet. For the first time, internet services will be governed in a completely independent, decentralized manner. It is the technical solution to the systemic problems Big Tech has created with its monopoly over the internet, a public utility that should be completely open — bringing back the concept of the programmable web. The NNS is the catalyst for the open internet we were promised in the 1990s, and it ensures that the future of the internet remains open and free.”
 
Dfinity’s ‘Internet Computer’ is effectively a ‘blockchain computer’ powered by a network of independent data centers, allowing software to run anywhere on the internet rather than on Amazon, Google, and Microsoft-controlled server farms. Dfinity is pitching it as – eventually – an alternative to the $3.9-trillion-dollar IT stack in operation today. 

Dfinity is backed by Andreessen Horowitz (via its crypto fund a16z crypto), Polychain Capital, SV Angel, Aspect Ventures, Village Global, Multicoin Capital, Scalar Capital, and Amino Capital, KR1, as well as Dfinity community members.



from Microsoft – TechCrunch https://techcrunch.com/2020/09/30/dfinitys-valuation-soars-to-9-5bn-after-revealing-its-governance-system-and-token-economics/

Lottery thinking

Ironically enough, lottery thinking is a chronic problem.

Lotteries of all sorts grab our attention and change our agenda.

A lottery is an almost random event, a longshot, one that promises to change your life (for the better if it’s a money thing, for the worse if it’s medical, etc.).

The simple and immediate nature of the outcome is an essential part of the lottery’s power.

Getting hit by lightning, finding the perfect job, having a djinni grant three wishes–these are all lotteries.

We spent billions of dollars keeping liquids out of carry-on luggage for no rational reason. It was simply a negative lottery, one that momentarily got the public’s attention and then became part of a narrative about control.

There’s a mismatch between how vivid an outcome is and the odds that make that outcome likely or important to our daily plans. High media attention plus sudden change plus low odds tend to focus our minds more than the opposite.

The problem with lottery thinking is that it takes us away from thinking about the chronic stuff instead. The pervasive, consistent challenge that will respond to committed effort.

 

PS relevant aside: The other day I was passed by someone who was headed toward me, at high speed, in the middle of the street. He was on an electric skateboard. He had on a face mask, of course, but it was askew. He wasn’t wearing a helmet and he was vaping, all at the same time. Go figure.

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/636133572/0/sethsblog~Lottery-thinking/

Lottery thinking

Ironically enough, lottery thinking is a chronic problem.

Lotteries of all sorts grab our attention and change our agenda.

A lottery is an almost random event, a longshot, one that promises to change your life (for the better if it’s a money thing, for the worse if it’s medical, etc.).

The simple and immediate nature of the outcome is an essential part of the lottery’s power.

Getting hit by lightning, finding the perfect job, having a djinni grant three wishes–these are all lotteries.

We spent billions of dollars keeping liquids out of carry-on luggage for no rational reason. It was simply a negative lottery, one that momentarily got the public’s attention and then became part of a narrative about control.

There’s a mismatch between how vivid an outcome is and the odds that make that outcome likely or important to our daily plans. High media attention plus sudden change plus low odds tend to focus our minds more than the opposite.

The problem with lottery thinking is that it takes us away from thinking about the chronic stuff instead. The pervasive, consistent challenge that will respond to committed effort.

 

PS relevant aside: The other day I was passed by someone who was headed toward me, at high speed, in the middle of the street. He was on an electric skateboard. He had on a face mask, of course, but it was askew. He wasn’t wearing a helmet and he was vaping, all at the same time. Go figure.

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/636133572/0/sethsblog~Lottery-thinking/

Tuesday, September 29, 2020

Human Capital: Moving away from ‘master/slave’ terminology

TGIF, am I right? Welcome back to Human Capital, where we explore some of the latest news in labor, diversity and inclusion in tech.

This week, we’re looking at the use of “master/slave” terminology in computer programming and the current state of gig workers in California.

Human Capital will soon be available as a weekly newsletter. You can sign up here.


Stay Woke


GitHub to sunset master/slave terminology 

This probably isn’t news to developers, but it was news to me when I found out many tech companies still use slave-master language. Now, Microsoft-owned GitHub is gearing up to remove these references to slavery by naming primary code repositories “main” instead of “master.” These changes will go into effect on October 1.

GitHub talked about making these changes as early as June, when CEO Nat Friedman tweeted that it was something the company was already working on. But GitHub is by no means the first company to consider and make these changes. In 2014, open-source platform Drupal moved to replace “master/slave” with “primary/replica.” 

One of its reasons for making the change was, “The word ‘slave’ has negative connotations (although this might or might not be relevant in the naming of a technical term) including multi-century history of slavery to benefit European colonial powers, prison laborers today forced to work in conditions at times resembling that slavery, young girls sold into sex slavery in many parts of the world today.”

Then, in 2018, programming language Python ditched the racist terminology. Meanwhile, Twitter began taking steps to replace those terms earlier this year and hopes to finish replacing that terminology by the end of 2021, according to CNET

What’s wild is that these terms ever existed in the first place and are just now being addressed. While Los Angeles city officials way back in 2003 asked its manufacturers and suppliers to stop using the terminology, they did not require it.

So perhaps it’s no wonder why some tech companies struggle to retain Black employees. In 2019, for example, Google reported its attrition rates of Black and Latinx talent — which indicate the rate at which employees leave on an annual basis — were higher than the national average. When racism is built into the technical framework of a company, it perpetuates a false idea that white people are superior to Black people. 


Gig Work


The latest in the battle over Prop 22 and AB 5

Two big things are happening pertaining to gig workers: Prop 22, the California bill backed by Uber, Lyft, Instacart and DoorDash that seeks to keep workers classified as independent contractors and lawsuits rooted in AB 5, the California law that went into effect earlier this year that lays out how to properly classify gig workers.

Let’s start with Prop 22. A new poll from the UC Berkeley Institute of Governmental Studies found that it’s going to be a close election. In a survey of 5,900 likely voters, UC Berkeley’s IGS found that 39% of voters would vote yes on Prop 22 while 36% said they would vote no. The other 25% are undecided.

As we mentioned last week, the Yes on 22 campaign has put in about $180 million into the campaign while the No on 22 side has put in about $4.6 million. Meanwhile, we’re seeing ads for Yes on 22 inside on-demand apps.

Image Credits: Screenshot of DoorDash app via TechCrunch

On the AB 5 side of things, Uber and Lyft are still in court after California Attorney General Xavier Becerra, along with city attorneys from Los Angeles, San Diego and San Francisco sued the companies, alleging they are misclassifying their workers. In the appeals court, which granted a stay on the preliminary injunction that would force Uber and Lyft to immediately reclassify their drivers, a number of amicus briefs have been filed.

In a brief filed by the National Employment Law Group, the ACLU and other civil rights groups, they say Uber and Lyft harm workers of color by classifying them as independent contractors:

Many poor workers of color and immigrants are stuck in a separate and unequal economy where they are underpaid, put in harm’s way on the job, and left to fend for themselves without access to paid sick leave, unemployment insurance, workers’ compensation, and other protections. By insisting that their drivers are not employees, Lyft and Uber further distance workers of colors from the bedrock workplace rights that provide real flexibility and economic security. Instead, their business models trap poor workers into intractable cycles of poverty and economic exclusion.

In the event Uber and Lyft are forced to reclassify their drivers, both Uber CEO Dara Khosrowshahi and Lyft CEO Logan Green filed sworn statements earlier this month that confirmed they both have plans to comply with an order requiring them to reclassify their respective workforces.

In Khosrowshahi’s statement, he simply said “Uber has developed implementation plans” to comply with an order within no more than 30 days. In Green’s statement, he said “such an implementation may include ceasing rideshare operations in all or some parts of California.”


Don’t Miss


Have tips? Comments? Send me an email at megan@techcrunch.com 



from Microsoft – TechCrunch https://techcrunch.com/2020/09/25/human-capital-enough-with-master-slave-terminology/

Microsoft outage leaves users unable to access Office, Outlook, Teams

Microsoft said it’s investigating an authentication outage with Office 365, preventing users from accessing some of the company’s most widely used services, including Office.com, Outlook.com and Teams.

The company’s status dashboard said the issue started at 2:25 p.m. PT, and has impacted mostly consumer users across the globe for the last few hours. Some government users may also be impacted, the company said.

In a series of tweets, Microsoft said that it tried to fix the issue, but was forced to roll back its changes after the fix failed.

By 5:40 p.m. PT, Microsoft said it was “seeing improvement for multiple services” after earlier “rerouting traffic to alternate infrastructure to improve the user experience while we continue to investigate the issue.”

But that leaves millions on the U.S. west coast and users in Australia still unable to access their online services.

TechCrunch will keep you posted with developments. In the meantime, feel free to catch up with some of the bigger stories of the day.

Read more:



from Microsoft – TechCrunch https://techcrunch.com/2020/09/28/microsoft-login-office-outlook-teams-outage/

Daily Crunch: Amazon lets you pay with your palm

Amazon unveils a new biometric ID technology, the Biden campaign takes aim at Facebook and iRobot’s co-founder joins a robotic gardening startup. This is your Daily Crunch for September 29, 2020.

The big story: Amazon lets you pay with your palm

The company announced a new biometric device for Amazon Go stores. Called Amazon One, the first time you use it, you insert your credit card and scan your palm; after that, you can just hold your palm over the device when entering the store and Amazon can automatically charge you for the items you purchase.

If you’re worried about privacy and security, Amazon said the images are encrypted and stored securely in the cloud, and it also argued that palms are more private than other forms of biometric identification, since you can’t determine someone’s identity just by looking at their palm.

The technology is being tested in two Seattle-area Amazon Go stores. The company suggested that the technology could eventually be used by third parties, for example at stadiums and office buildings.

The tech giants

Ringing alarm bells, Biden campaign calls Facebook ‘foremost propagator’ of voting disinformation — In a new letter to Mark Zuckerberg on the eve of the first presidential debate, the Biden campaign slammed Facebook for its failure to act on false claims about voting in the U.S. election.

Serious injuries at Amazon fulfillment centers topped 14,000, despite the company’s safety claims — More than 14,000 serious injuries (requiring days off or job restrictions) were reported in fulfillment centers in 2019, according to a story in Reveal.

Pivoting during a pandemic — Facebook’s vice president of Messenger discusses how his team has responded to the new normal.

Startups, funding and venture capital

Starlink puts towns devastated by wildfires online for disaster relief workers — A couple small towns in Washington have received Starlink connections to help locals and emergency workers.

iRobot cofounder Helen Greiner named CEO of robotic gardening startup, Tertill — Launched as a 2017 Kickstarter, the product is essentially a solar-powered robotic weed whacker designed to live in the user’s garden and do routine maintenance.

Online course platform Thinkific raises $22 million — Thinkific is different from businesses such as MasterClass and Skillshare because it doesn’t create, distribute or monetize online classes itself.

Advice and analysis from Extra Crunch

Duolingo CEO explains language app’s surge in bookings — Luis von Ahn tells TechCrunch that Duolingo has hit 42 million monthly active users, up from 30 million in December 2019.

Healthcare entrepreneurs should prepare for an upcoming VC/PE bubble — Patientco CEO Bird Blitch has a warning for entrepreneurs.

9 VCs in Madrid and Barcelona discuss the COVID-19 era and look to the future — Part one of a two-part survey that polled 18 active investors in the region.

(Reminder: Extra Crunch is our subscription membership program, which aims to democratize information about startups. You can sign up here.)

Everything else

Disney+ adds a co-watching feature called GroupWatch — Disney’s experience has some advantages (like the fact that it works on internet-connected TVs), but it lacks one of the hallmarks of co-watching, namely a chat that runs alongside the video.

Polaris and Zero Motorcycles reach deal to bring electric off-roaders to market — Polaris is a name synonymous with powersports.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 3pm Pacific, you can subscribe here.



from Amazon – TechCrunch https://techcrunch.com/2020/09/29/daily-crunch-amazon-one/

Amazon launches a virtual tours and experience platform, Amazon Explore

Amazon today is launching a new service called Amazon Explore that allows customers to book live, virtual experiences led by local experts. The experiences may be focused on creativity, learning DIY skills, taking virtual tours of far-off places or cultural landmarks, or, in some cases, shopping local boutiques from around the world.

For example, you could book a virtual wine tasting experiences in Argentina, learn how to make smoked fish tacos in Mexico, take a virtual tour of Kyoto’s Nanzenji Temple, tour a 500-year old mansion in Peru, learn about coffee creation in Costa Rica, learn how to make sushi from a home kitchen in Tokyo, and more.

Image Credits: Amazon, screenshot via TechCrunch

Though the tours and experiences offer the ability to virtually travel the globe, the ability to sign up for an Amazon Explore session is currently offered on an invite-only basis for customers in the U.S. only.

The virtual experiences themselves will be guided by local experts who are trained and supported by Amazon, the company says. While there are other ways to virtually tour the world — like watching YouTube videos or perhaps taking guided tours via Google Earth — the Amazon Explore experience is different because it’s a one-on-one session between the host and the viewer, enabled by one-way video and two-way audio for real-time communication. This is meant to give the viewer more of the feeling of really “being there,” compared with experiences where you more passively watch the video on the screen.

Image Credits: Amazon, screenshot via TechCrunch

The sessions themselves range 30 to 60 minutes in length and can be canceled or rescheduled with up to 24 hours’ notice. When it’s time to begin your tour, you’ll just sign into your Amazon account online then click in to Your Session page from the “Your Orders” section to get started.

The sessions will require you have a laptop or desktop, as they’re not mobile-friendly at this time. You’ll also need to have a Chrome, Edge or Safari web browser, functional microphone (the built-in one is fine), and a set of headphones or speakers, as well as an internet connection of 5 mbps or higher.

During the session, you can ask questions or further direct the experience by asking the host to spend more time on one aspect of the experience or skipping another. You can also use the camera icon at the bottom of the livestream to take photos.

Image Credits: Amazon, screenshot via TechCrunch

Some, but not all, experiences are also shopping-enabled. In these cases, customers are able to visit local stores and markets, browse items and ask questions of the shop owner as if they were there in person. They can then choose to make a purchase and receive the items they bought as if they had been shopping on Amazon.com directly. When they make a purchase, the payments are handled within Amazon’s secure payment system using the payment method associated with the customer’s account. It then will reimburse the host for the item purchased, accordingly.

In these shopping-enabled experiences, Amazon is somewhat tapping into the livestream shopping trend, but instead of having an influencer talk about and demo a product — as is often the case on Amazon Live, for example — you can actually ask the shop owner questions or have them zoom into the product or turn it over and around for a better look.

Image Credits: Amazon, screenshot via TechCrunch

Though Amazon has built live-streaming tools for its Live platform, the company says the Amazon Explore experience uses unique technology, and it’s not leveraging

Amazon says the new platform enables more opportunities for small business owners looking to generate additional income, including shop owners, local guides, chefs, stylists, artists and artisans, for example. Many of these businesses have been impacted by the pandemic, of course, which may prompt their participation.

Pricing for the sessions is variable. At launch, there’s a virtual styling session being offered for just $10, for example. Meanwhile, a virtual tour of NYC’s Central Park is going for $150. Amazon says the hosts set their own prices and hours, without having to abide by any set minimum or maximum price. However, the company declined to detail any revenue sharing agreements.

At launch, many of the experiences on the site offered are being offered by local tour operators, though any business who has a tour idea is invited to apply. Others who could host experiences include historians, artists, musicians, master craftsmen, chefs, personal shoppers, or anyone with a skill or adventure to share, says Amazon.

There are currently 86 total experiences available across 16 countries with the plan to grow the selection in time.

The feature is now being offered in public beta to users in the U.S. on an invite-only basis.



from Amazon – TechCrunch https://techcrunch.com/2020/09/29/amazon-launches-a-virtual-tours-and-experience-platform-amazon-explore/

Huboo, the ‘full stack’ fulfilment provider, picks up £14M Series A

Huboo, the U.K.-headquartered startup that offers an end-to-end fulfilment service for online retailers of all sizes, has raised £14 million in Series A funding.

The round is led by Stride.VC, with participation from Hearst Ventures. Existing investors, including Episode 1, Maersk Growth, Ada Ventures and True Capital all followed on, bringing Huboo’s funding to £18 million to date.

Launched in November 2017 by Martin Bysh and Paul Dodd after the pair had run a number of e-commerce experiments, Huboo aims to solve the fulfilment pain point that most online stores face. Using what it calls a “micro-warehousing” and a vertical software model, the full-stack service promises to store your stock, and then “pick, pack and deliver it” automatically as customer orders are placed.

The Huboo dashboard provides stock control, order tracking and billing information. It is also integrated with third-party sales channels and marketplaces, such as Amazon, eBay and Shopify. This enables Huboo to directly receive and process its customers’ orders in real time.

The idea is that by “democratising” fulfilment, online shops can focus on the parts of the business where most value is added, such as customer service and choosing which products to develop and/or sell.

“The vast majority of independent retailers are currently moving online,” says Huboo CEO Martin Bysh. “The pandemic has provided the catalyst for a mass shift into multi-channel commerce over the next five years”.

In addition, he says the direct-to-consumer (D2C) “revolution” is rapidly gaining pace, “with a new breed of agile young D2C businesses bypassing conventional retail channels to engage directly with consumers”. At the same time, retail fulfilment is becoming more complex as customers continue to demand faster delivery times.

“The composition of supply chains is changing due to the pandemic, with retailers forced to pay more attention to where they’re sourcing their products and how to build more robust supply chains,” adds Bysh.

To that end, Huboo will use the new funding to support what its CEO describes as three strategic priorities: software development, U.K. expansion and establishing an on-the-ground European presence as Brexit hardens.

This will see Huboo increase its software development team ten-fold in the next year to further expand the capabilities of its fulfilment software platform. To support client growth, the startup will also be opening a third U.K. warehouse in October 2020, with a fourth warehouse planned to open in January 2021.



from Amazon – TechCrunch https://techcrunch.com/2020/09/29/huboo-the-full-stack-fulfilment-provider-picks-up-14m-series-a/

Serious injuries at Amazon fulfillment centers topped 14,000, despite the company’s safety claims

As Amazon‘s biggest shopping day of the year approaches, a new report reveals that the company’s investments in automation and safety have not stemmed surging numbers of serious injuries in the company’s warehouses and fulfillment centers.

Even as Amazon spends tens of millions on new robotics and technologies to automate its warehouses, workers are still paying the price with more than 14,000 serious injuries — requiring days off or job restrictions — reported in fulfillment centers in 2019, according to a report from Reveal.

Overall, the company saw 7.7 serious injuries per 100 employees, a number that’s 33% higher than it was four years ago and double the most recent industry standard, despite significant investments and claims that safety is improving at its facilities, the report said.

A document dump from the Center for Investigative Reporting given to Reveal, internal safety reports and weekly injury numbers from Amazon’s network of national fulfillment centers shows that Amazon has misled the public about its safety record. And that the company’s biggest shopping days — during Prime week and the long holiday season — are the most dangerous for its workers.

In a statement, Amazon called Reveal’s report “misinformed” and quibbled over the terminology, while claiming that “we continue to see improvements in injury prevention and reduction” through a variety of programs, though documents in the report suggest otherwise.

Bulletins sent out every month reveal a grim tally of injuries and safety problems, problems that the company was well aware of. Updates marked “Privileged & Confidential” and reportedly obtained by Reveal indicate that the company has failed to hit safety targets. Despite its intentions to reduce injury rates by 20% in 2018, rates rose. In 2019, when the company decided to try and lower its injury rates by a more modest 5%, the number of injuries still went up.

This isn’t the first time that Amazon has had its woeful worker safety record revealed by Reveal. Last year, the company had the covers pulled off of its alleged work with Indiana state officials to cover up a workplace safety violation that resulted in a man’s death.

And the injury rates are the highest at some of the factories that are closest to the company’s international headquarters, the Reveal report showed. Roughly an hour away from Amazon’s Seattle headquarters, in the town of Dupont, Washington, is one of Amazon’s most dangerous facilities, according to Reveal. The BFI3 warehouse saw 22 serious injuries for every 100 of the company’s workers at the warehouse.

Workers in these factories are required to hit certain production quotas that increase every year, despite investments in automation designed to reduce worker stress, according to company statements. A computer system, which tracks how many items employees scan every hour, is used to determine who needs to be flagged for not hitting targets. Those that fall too far behind are fired, according to Reveal. And the robots that were supposed to make their jobs easier, instead demanded that they increase the speed of their packing as much as fourfold.

“We vastly underestimated the effects it was going to have on our associates,” a former safety manager told Reveal. “We realized early on there was an issue. It was just – you’re already moving that way at light speed, so how do you take a step back and readjust?”

Even while the toll the robots were taking became clear to warehouse managers and supervisors, Amazon’s top executives, like Jeff Wilke, continued to tout the company’s automation investments.

What Amazon’s own data showed, according to Reveal, was that the company knew the rate of serious injuries was higher at warehouses with robots than at the ones staffed by humans.

And despite Amazon’s claims to the contrary, risks appeared to increase for workers during Amazon’s highest volume periods. Prime Day in 2019 and the days surrounding it were the worst week for injuries at the company, with nearly 400 serious injuries recorded, according to Reveal’s reporting.

Amazon is also working to obscure how many of its workers get seriously injured enough to lose time at work, because the company is putting them on other “light duty” assignments, according to the Reveal study. Amazon representatives have previously said that the company does not employ this practice, but the evidence cited in the report suggest otherwise.

Injured workers who can’t perform warehouse jobs are given other tasks like tagging photos to train the company’s machine learning software. Others perform temp work for Amazon’s partners in the non-profit world, according to the Reveal report. Reassigning injured workers rather than putting them on leave is not necessarily bad, but it can be used, as it appears to have been by Amazon, to create the appearance of lower injury rates.

These historical conditions and the company’s unwillingness to reduce its bottom line interests in the name of worker health and safety can be seen culminating in the company’s response to the COVID-19 pandemic.

As Americans turned to the everything store for getting everything delivered as they sheltered in place, hundreds of workers at Amazon plants were sickened by the virus. And several died.

Ultimately Amazon invested $800 million in safety measures by the end of the first six months of the year — and three month’s into the steady march of the virus across the country. The movement from Amazon’s executive team only came after workers organized to protest their conditions.

Amazon’s thanks to these organizers? Firing one of the organizers and two other employees who supported the efforts.

Meanwhile, Jeff Bezos has made $60 billion from the surge in Amazon’s stock price.



from Amazon – TechCrunch https://techcrunch.com/2020/09/29/serious-injuries-at-amazon-fulfillment-centers-topped-14000-despite-the-companys-safety-claims/

Amazon introduces the Amazon One, a way to pay with your palm when entering stores

In the middle of a pandemic when customers are often wearing plastic gloves to stores alongside their face masks, Amazon’s physical retail team is introducing a new biometric device that will allow shoppers to pay at Amazon Go stores using their palm. The company on Tuesday introduced its purportedly “contactless” Amazon One, a scanner of sorts where you’ll first insert your credit card, then hover your palm over the device to associate your palm signature with your payment mechanism. Once your card is on file, you’ll be able to enter the store in the future just by holding your palm above the Amazon One device for a second or so.

While you’re not actually supposed to press your palm down on the device itself, it’s a new technology that will require user education — and that could be a problem, at least in the short-term.

Today, consumers are familiar with the idea of pressing down a finger to unlock an iPhone with TouchID, for example, or using a thumbprint to open a secure lock. It’s likely that many will assume you are to also mash your palm down on Amazon One’s flat surface, too.

At any other time, that wouldn’t be much of a concern. But given that the device is being introduced in the U.S. which is still dealing with the COVID-19 health crisis, now may not be the best time to put another potential touchpoint at a store’s entry.

Amazon, of course, stresses that the device is “contactless” which is something customers will appreciate. But unless store staff stands at the entry wiping the device regularly, it will likely be touched a lot as customers get up to speed on how exactly the thing works. Eventually, the Amazon One may achieve the goal of being “contactless.” But in the meantime, the device should be staffed, wiped and demonstrated to everyone who walks in.

Amazon says the new device uses computer vision technology in real-time to create the unique palm signature — a choice the company made because it believes palm recognition is more private that some other means of biometric authentication. That is, you can’t determine someone’s identity just by looking at the image of their palm, Amazon says. That may be true, but given that the palm signature is associated with a payment card, it’s more important that the data is secured rather than how recognizable the palm image is.

Amazon also says the images are encrypted and sent to a secure area in the cloud where customers’ palm signatures are created. There aren’t specific details about this process being provided at this time.

Amazon’s historical use of biometric products has also been controversial, however, having sold biometric facial recognition services to law enforcement in the U.S. Its facial recognition technology is also the subject of a data privacy lawsuit. Its Ring camera company was discovered to be working in partnership with police, raising civil rights complaints. And recently, it launched indoor drones for home security, in a new potential threat to homeowner privacy. In terms of user data privacy, Amazon hasn’t been careful either — for example, by continuing to store Alexa voice data even when users deleted audio files. 

There is room, then, to question Amazon’s plans to create a database of customer database of biometric data.

Amazon says its new device doesn’t require you to have Amazon.com account to enter the store — just a palm and phone number — but customers can associate their account to see their usage history on the Amazon website. They can also add a second palm print, if they choose.

The Amazon One is being trialed at two Seattle-area stores, including the original Amazon Go store at 7th & Blanchard and the store in South Lake Union at 300 Boren Ave. North. It won’t replace the other ways to enter the stores, however. Customers can still enter using the Amazon Go app, Amazon app, or with associate assistance if they want to pay in cash.

The Amazon One doesn’t have to be used only for entry to retail stores, the company notes. It envisions the device being used by third-parties including stadiums and office buildings, as well as other non-Amazon retailers.

Amazon says discussions are underway with some interested parties, but it has nothing to announce at this time. It’s unclear to what extent a third-party retailer would trust Amazon to host its customer transaction data, however, given Amazon’s history in using third-party data in an anti-competitive fashion.



from Amazon – TechCrunch https://techcrunch.com/2020/09/29/amazon-introduces-the-amazon-one-a-way-to-pay-with-your-palm-when-entering-stores/

Professional wrestling

It’s a theater of status.

Professional wrestling isn’t about wrestling, of course. It’s about who’s up and who’s down. The stated rules are there to be broken by some of the participants, and it’s not professional in any useful sense related to the sport of wrestling.

And the metaphor is powerful in many areas of life.

But we can’t understand the metaphor without understanding the forms of status that are on offer.

There is the status of affiliation. This is about belonging, about knowing and living with the rules. It’s about weaving together the culture and this affiliation leads to a form of popularity.

And then there is the status of dominance. This is about winning at any cost, cheating and subjugating. It’s about unraveling the culture in service of just one aim–victory over the others.

Professional wrestling creates tension between the two forms of status. We know that we all benefit from affiliation, but often are swayed by the avenging dominator if we see ourselves in them.

The theater of status happens in our daily lives. It’s who sits where at the meeting, or who gets to announce that the Zoom session is over. It’s the insurgent and that the status quo. It’s the dramatic back and forth between someone who seeks power and someone who is tired of being told what to do.

The successful affiliator doesn’t seek to out-dominate the dominator. Instead, affiliators weave together enough persistent community pressure to get things back on track. And sooner or later, people realize that the triumph of the dominator, while it can be painful, is short-lived.

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/636085764/0/sethsblog~Professional-wrestling/

Monday, September 28, 2020

Amazon launches a $4.99-per-month ‘personal shopper’ service for men’s fashion

Amazon is introducing a personal shopping service for men’s fashion. The service, now available to Prime members, is an expansion of the existing Personal Shopper by Prime Wardrobe, a $4.99 per month Stitch Fix rival, originally aimed at women. With Personal Shopper by Prime Wardrobe, an Amazon stylist selects an assortment of fashion items that match a customer’s style and fit preferences. These are then shipped to the customer on a monthly basis for home try-on. Whatever the customer doesn’t want to keep can be returned using the resealable package and the prepaid shipping label provided.

At launch, the new men’s personal shopping service will include brands like Scotch & Soda, Original Penguin, Adidas, Lacoste, Carhartt, Levi’s, Amazon Essentials, Goodthreads and more — a mix of both Amazon’s own in-house brands and others. In total, Amazon says Personal Shopper by Prime Wardrobe will offer hundreds of thousands of men’s styles across more than a thousand different brands.

The service itself is similar in many ways to Stitch Fix, as it also starts customers with a style quiz to personalize their monthly fashion selections. Also like competitive fashion subscription services, customers can reach out to their stylist with specific requests — like if they need a professional outfit for a job interview, for example, or some other occasion where they may want something outside their usual interests.

But unlike Stitch Fix, which charges a $20 “stylist fee” which is later credited toward any items you choose to keep, Amazon’s personal shopping service is a flat $4.99 per month. Another difference is that the Personal Shopper service will alert you ahead of your shipment to review their picks. You then choose the up to eight items you want to receive, instead of waiting for the surprise of opening your box.

Image Credits: Amazon

Before today, Amazon had offered men’s fashion in its try-before-you-buy Prime Wardrobe product selection. But that service simply allows Amazon Prime members to request certain fashion items for home try-on, instead of paying for them upfront then returning what doesn’t work. To date, Prime Wardrobe’s biggest drawback has been that many of the fashion items found on Amazon aren’t eligible for home try-on, particularly many of those from the most in-demand brands.

However, Amazon claims it doesn’t stuff Prime Wardrobe with only its own brands. The company says less than 1% of its total selection of brands within Prime Wardrobe are Amazon-owned. (Of course, that percentage may be higher in the boxes customers receive from their personal shopper, at times.)

Amazon also says millions of customers have used the home try-on option provided by Prime Wardrobe and   “hundreds of thousands” of customers have created fashion profiles within Personal Shopper by Prime Wardrobe since its 2019 launch.

However, only “tens of thousands” of customers today use the Personal Shopper service on a monthly basis.

That means Prime Wardrobe is no real threat to Stitch Fix at this time, if making a comparison purely based on number of paying customers.

StitchFix has had longer to perfect its model and refine its insights, which has allowed it to grow its active client base to 3.5 million. That figure is up 9% year-over-year, as of the company’s latest earnings reported earlier this month. More recently, Stitch Fix benefited from the pandemic — after it got through its initial backlogged orders — as customers sought to change their style from businesswear to activewear.

Men’s activewear had been particularly in demand, which is perhaps a trend Amazon had also seen ahead of the launch of its new service.

While home try-on via Prime Wardrobe is available today in the U.S., U.K., Germany, Austria and Japan, the Personal Shopper by Prime Wardrobe subscription is currently available in the U.S. only. It’s also only available on mobile devices.



from Amazon – TechCrunch https://techcrunch.com/2020/09/28/amazon-launches-a-4-99-per-month-personal-shopper-service-for-mens-fashion/

This is how police request customer data from Amazon

Anyone can access portions of a web portal used by law enforcement to request customer data from Amazon, even though the portal is supposed to require a verified email address and password.

Amazon’s law enforcement request portal allows police and federal agents to submit formal requests for customer data along with a legal order, like a subpoena, a search warrant, or a court order. The portal is publicly accessible from the internet, but law enforcement must register an account with the site in order to allow Amazon to “authenticate” the requesting officer’s credentials before they can make requests.

Only time-sensitive emergency requests can be submitted without an account, but this requires the user to “declare and acknowledge” that they are an authorized law enforcement officer before they can submit a request.

The portal does not display customer data or allow access to existing law enforcement requests. But parts of the website still load without needing to log in, including its dashboard and the “standard” request form used by law enforcement to request customer data.

The portal provides a rare glimpse into how Amazon handles law enforcement requests.

This form allows law enforcement to request customer data using a wide variety of data points, including Amazon order numbers, serial numbers of Amazon Echo and Fire devices, credit card details and bank account numbers, gift cards, delivery and shipping numbers, and even the Social Security number of delivery drivers.

It also allows law enforcement to obtain records related to Amazon Web Services accounts by submitting domain names or IP addresses related to the request.

Assuming this was a bug, we sent Amazon several emails prior to publication but did not hear back.

Amazon is not the only tech company with a portal for law enforcement requests. Many of the bigger tech companies with millions or even billions of users around the world, like Google and Twitter, have built portals to allow law enforcement to request customer and user data.

Motherboard reported a similar issue earlier this month that allowed anyone with an email address to access law enforcement portals set up by Facebook and WhatsApp.



from Amazon – TechCrunch https://techcrunch.com/2020/09/27/this-is-how-police-request-customer-data-from-amazon/

Amazon’s Prime Day mega sale event will take place October 13-14

Holiday shopping season is getting a big head start this year. Amazon today announced that it will hold Prime Day — its annual mega global sale event on a big range of items, including toys, TVs, electronics, fashion, beauty, kitchen, home, and Amazon Devices — on Tuesday, October 13 (midnight PT) and carrying on through Wednesday, October 14, just weeks ahead of Black Friday. Prime Day will take place in the U.S., U.K, U.A.E, Spain, Singapore, Netherlands, Mexico, Luxembourg, Japan, Italy, Germany, France, China, Canada, Belgium, Austria, Australia, and (for the first time) Turkey and Brazil.

Prime Day, as its name implies, is a sale aimed that people who are members of Amazon’s Prime loyalty program, which provides free shipping on a big range of items, access to Amazon’s various streamed media services, and other perks, for a monthly or annual fee. There are some 150 million+ people globally who now take out Prime memberships and Amazon offers free trials for people to sign up so that they can buy during the two-day event. 

(Pricing for Prime starts at $119 a year or $12.99 a month for individuals, with discounts for students, those on government assistance and others. Business Prime for businesses starts at $69 per year.)

The event, which is still called “Prime Day” even though it has grown over time to 48 hours, is usually held over the summer as a way of boosting buying activity in what can otherwise be more sluggish shopping months — 2019’s event was in July — but this year, it was postponed because of COVID-19.

That was likely due to multiple reasons. Given that the virus was peaking in the US this summer, having a big sales event might have been a bad look. But in addition to that, the economic impact of the virus has also taken a toll: for many budgets have tightened, and so if consumers are going to take the time to buy big-ticket items, Amazon is possibly banking on them doing that only once this year, during holiday shopping, rather than twice.

It will be interesting to see how Prime Day stacks up in that context. Last year, Amazon said that its Prime Day (which was extended for the first time to 48 hours in 2019) sold 175 million items, more than Black Friday and Cyber Monday combined.

Those are the key dates to note. Thanksgiving weekend — bookended by the US holiday and Cyber Monday and including Black Friday — have over the years become the unofficial “start” of the holiday shopping season. That period has become the key moment for retailers offline and online, when they bank on doing the most selling of the year and hitting (or hopefully passing) their numbers.

By placing its Prime Day event just a month ahead of that period, Amazon is essentially extending out the start time of that period, experimenting with the idea that they might actually get to “own” the whole start to the shopping season.

That may sound bold, but Amazon’s impact on wider shopping patterns and “shopping holidays” had already been proven. Last year, some 250 other online retailers, competitors to Amazon, set up promotional events to coincide with Prime Day, taking advantage of people being online and ready to buy things, and trying to make sure they are not cut out of the spending sprees.

Yet it’s not a sure thing, in the current climate. Even though Amazon, like a lot of other online retailers, have been raking in the sales as more people have turned away from physical stores to comply with social distancing rules, the longer term picture has been less sure. The job market is not strong, and people are watching their wallets.

So Amazon is taking all that on board and trying to pin bigger sweeteners into the mix on both sides of its marketplace. In addition to offering free trials of Prime (which it always does) it said it will give $10 credits to people to use on Prime Day if they spend $10 with selected small businesses between now and October 12.

“In the midst of an unprecedented year, we’re committed to making this the most successful Prime Day ever for our small businesses and excited for Prime members worldwide to discover new ways to support local entrepreneurs and save big on everything they need and love,” said Jeff Wilke, Amazon CEO Worldwide Consumer, in a statement. “This year’s Prime Day is the perfect opportunity for Prime members to get their holiday shopping done early from the comfort of their homes – and to have more time to spend with their families and friends throughout the season.”

Although Amazon sells a giant amount of merchandise directly, its network of third party sellers, many of which are small businesses who have come to rely on Amazon as the central piece of their e-commerce strategies, is a critical part of its wider catalogue, so getting them on board has been a major effort for the company. (Not least because it helps the company in its general antitrust profile, too.)

“In such an unsettled economy, we’ve actually been able to grow our sales with Amazon, allowing us to pay our employees more and pivot quickly when supply chain shortages struck,” said Colleen Sundlie, owner of Date Lady in Springfield, MO, in a statement. “Selling online has helped us stay connected with customers and continue growing our small business despite the challenging times.”

Playing with Holiday Shopping dates is really par for the course for Amazon, which also said that it’s getting a jump on its own Prime Day with sales starting today on Amazon Devices like the Echo Dot (get for $39.98) and Fire TV Recast ($129.99), and $100 off on Fire TV Edition Smart TVs, as well as deals on its streaming and media services, for example subscribing to four months of Amazon Music for $0.99.

It’s also pushing its payments services for the event. Prime members who sign up to Amazon Prime Rewards Visa Signature Cards get $100 gift cards among other perks.



from Amazon – TechCrunch https://techcrunch.com/2020/09/28/amazons-prime-day-mega-sale-event-will-take-place-october-13-14/

Here I am

When we say, “here, I made this,” we’re not seeking credit, we’re taking responsibility.

To be seen, to learn, to own it, to do it better next time.

Hiding is too easy. And hiding is a trap.

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/636051472/0/sethsblog~Here-I-am/

Sunday, September 27, 2020

“What time is your flight?”

Why do cab drivers ask this question?

It’s not like they can get to the airport any faster.

It simply serves to create tension where no tension is helpful.

There are a hundred ways to introduce tension into a conversation. It’s worth doing it with intent, when it serves a function.

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/636024162/0/sethsblog~What-time-is-your-flight/

Saturday, September 26, 2020

The magic of trade-offs

If you make a laptop more powerful, the battery life will suffer and it will get heavier too.

Trade-offs.

If you make a plane bigger, it won’t land at every airport, and it will cost more to fly, even if you don’t sell all the seats.

Another set of trade-offs.

Good engineers don’t whine about trade-offs, because they realize that they’re the entire point.

If there were no trade-offs, we wouldn’t need their help, there would be no interesting problems worth solving.

In our work and our lives, we can train ourselves to say, “oh, good, an interesting trade-off.”

       


from Seth Godin's Blog on marketing, tribes and respect https://feeds.feedblitz.com/~/635989598/0/sethsblog~The-magic-of-tradeoffs/