{not a typo}
In the trucking industry, they usually don't include the extra charges, unforeseen or not.
"Accessorials" not included. Which often leads to surprise down the road for those that don't expect them.
Tonu is another useful lesson. "Truck ordered, not used." Of course, when you ordered the truck, you expected to need it, and the fact that you don't isn't a bad thing. Sure, you have to pay for it, but it was a sunk cost, not an obligation.
All a clever way of pointing out that we often pay for options, for flexibility and the ability to do the appropriate thing at the right time. Even if you're not in the trucking business.
from Seth Godin's Blog on marketing, tribes and respect http://feeds.feedblitz.com/~/547001728/0/sethsblog~Accessorials-cost-extra.html
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