Friday, June 30, 2017
Deal-finding browser tool Honey now tracks Amazon price drops, offers hotel savings
from Amazon – TechCrunch https://techcrunch.com/2017/06/30/deal-finding-browser-tool-honey-now-tracks-amazon-price-drops-offers-hotel-savings/?ncid=rss
Two confusions
Those things you're bad at? You're not nearly as bad at them as you fear.
And those things you're great at? Probably not nearly as good as you hope.
We beat ourselves up a lot, but often focus on the wrong areas, avoiding the soft spots and doubling down on the places where we are well armored.
Mirrors are a fairly new invention. For millennia, we had little idea what we looked like. And only in the last two generations have people had any clue about what they sounded like. Today, even though we're surrounded by sound, video and light reflecting on us, not to mention comments and the social media maelstrom, we're still quite bad at self-judgment.
You're better than you think you are.
from Seth Godin's Blog on marketing, tribes and respect http://feeds.feedblitz.com/~/380966654/0/sethsblog~Two-confusions.html
Thursday, June 29, 2017
Crunch Report | Blue Apron IPO Has A Rocky Start
from Microsoft – TechCrunch https://techcrunch.com/2017/06/29/crunch-report-blue-apron-ipo-has-a-rocky-start/?ncid=rss
Adobe: Echo Dot now leads voice speaker sales
from Amazon – TechCrunch https://techcrunch.com/2017/06/29/adobe-echo-dot-now-leads-voice-speaker-sales/?ncid=rss
Microsoft confirms Cloudyn acquisition, sources say price is between $50m and $70m
from Microsoft – TechCrunch https://techcrunch.com/2017/06/29/microsoft-finally-pulls-trigger-on-cloudyn-deal/?ncid=rss
Four ways to improve customer service
- Delegate it to your customers. Let them give feedback, good and bad, early and often.
- Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams.
- Use technology. Monitor digital footprints, sales per square foot, visible customer actions.
- Create a culture where peers inspire peers, in which each employee acts like a leader, pushing the culture forward. People like us do things like this. People like us, care.
You've probably guessed that the most valuable one, the fourth, is also far and away the most difficult to create. Culture is a posture that lasts. It's corroded by shortcuts and by inattention, and fed by constant investment and care.
Big company or small, it doesn't matter. There are government agencies and tiny non-profits that have a culture of care and service. And then there are the rest...
from Seth Godin's Blog on marketing, tribes and respect http://feeds.feedblitz.com/~/379722832/0/sethsblog~Four-ways-to-improve-customer-service.html
Wednesday, June 28, 2017
Amazon’s 2017 Prime Day sale will be July 11th
from Amazon – TechCrunch https://techcrunch.com/2017/06/28/amazons-2017-prime-day-sale-will-be-july-11th/?ncid=rss
In aftermath of Petya, congressman asks NSA to stop the attack if it knows how
from Microsoft – TechCrunch https://techcrunch.com/2017/06/28/ted-lieu-petya-notpetya-no-kill-switch/?ncid=rss
A look back at Amazon’s 1997 IPO
from Amazon – TechCrunch https://techcrunch.com/2017/06/28/a-look-back-at-amazons-1997-ipo/?ncid=rss
Watch Microsoft Accelerator’s Tel Aviv demo day right here
from Microsoft – TechCrunch https://techcrunch.com/2017/06/28/watch-microsoft-accelerators-tel-aviv-demo-day-right-here/?ncid=rss
Amazon disputes claims that Echo Show’s Drop-In feature is a security risk
from Amazon – TechCrunch https://techcrunch.com/2017/06/28/amazon-disputes-claims-that-echo-shows-drop-in-feature-is-a-security-risk/?ncid=rss
Creating discomfort
If you're seeking to create positive change in your community, it's almost certain you'll be creating discomfort as well.
Want to upgrade the local playground? It sounds like it will be universally embraced by parents and everyone who cares about kids. Except that you now bring up issues of money, of how much is enough, of safety. Change is uncomfortable.
It's way easier to talk about today's weather, or what you had for lunch.
Usually, when we're ready to launch something, we say, "this is going to help people, this is well crafted, I'm proud of it."
What's a lot more difficult (but useful) is to say all of that plus, "and this is going to make (some) people uncomfortable."
from Seth Godin's Blog on marketing, tribes and respect http://feeds.feedblitz.com/~/378494326/0/sethsblog~Creating-discomfort.html
Tuesday, June 27, 2017
Crunch Report | A bad day for cybersecurity
from Amazon – TechCrunch https://techcrunch.com/2017/06/27/crunch-report-a-bad-day-for-cybersecurity/?ncid=rss
Box deepens partnership with Microsoft and turns its attention to AI and machine learning
from Microsoft – TechCrunch https://techcrunch.com/2017/06/27/box-deepens-partnership-with-microsoft-and-turns-its-attention-to-ai-and-machine-learning/?ncid=rss
Microsoft looks to the cloud to make Windows 10 safer for enterprise users
from Microsoft – TechCrunch https://techcrunch.com/2017/06/27/microsoft-looks-to-the-cloud-to-make-windows-10-safer-for-enterprise-users/?ncid=rss
Worth reconsidering?
The status quo is powerful indeed. We add layers, patches and small improvisations, all to shore up something we don't want to reconsider.
If we had a clean sheet of paper, and could design something that actually worked, what would we do about:
- Big-time college sports
- School taxes based on location, and school spending based on income
- Development costs, transparency and patents related to pharmaceuticals
- The Electoral College and gerrymandering
- Allocation of electromagnetic spectrum
- Stagnant oligopolies
- What's taxed and what's not
- School curriculum
- Online identity
- Infrastructure priorities
The free market doesn't always do things as well as an enlightened institution can. And institutions often need our help to become more enlightened.
Sometimes, we need to take a deep breath and decide to do it again, better.
from Seth Godin's Blog on marketing, tribes and respect http://feeds.feedblitz.com/~/377425510/0/sethsblog~Worth-reconsidering.html
Monday, June 26, 2017
Instacart CMO Cheryl Law is no longer at the company
from Amazon – TechCrunch https://techcrunch.com/2017/06/26/instacart-cmo-cheryl-law-is-no-longer-at-the-company/?ncid=rss
The Amazon Echo now doubles as a home intercom system
from Amazon – TechCrunch https://techcrunch.com/2017/06/26/the-amazon-echo-now-doubles-as-a-home-intercom-system/?ncid=rss
Facebook, Microsoft, YouTube and Twitter form Global Internet Forum to Counter Terrorism
from Microsoft – TechCrunch https://techcrunch.com/2017/06/26/facebook-microsoft-youtube-and-twitter-form-global-internet-forum-to-counter-terrorism/?ncid=rss